NVLX Labs currently ships within the United States and the UK. International shipping options may be added in the future.

International orders may be subject to customs duties, VAT, and handling fees assessed by the destination country. These charges are the responsibility of the customer.

Orders are typically processed and shipped within 1–3 business days, excluding weekends and holidays. Once your order ships, you will receive a confirmation email with tracking information.

Shipping times vary based on your location and the shipping method selected at checkout. Most orders arrive within 3–7 business days after shipment.

Shipping rates are based on a flat rate calculated at checkout. We offer free shipping promotions periodically — sign up to be the first to know.

We begin processing orders quickly to ensure timely delivery. If you need to make a change or cancel, contact us as soon as possible at info@nvlxlabs.com. Once an order has shipped, we are unable to make changes.

Due to the nature of our products, all sales are final. We are unable to accept returns or exchanges on opened or used items.

If your order arrives damaged, defective, or incorrect, contact us at info@nvlxlabs.com within 7 days of delivery. Please include your order number and clear photos of the issue so we can assist you promptly.

Once an order is marked as delivered by the carrier, NVLX Labs is not responsible for lost or stolen packages. If your package is significantly delayed, please contact us and we will do our best to assist you in locating it.

Please ensure your shipping address is accurate at checkout. NVLX Labs is not responsible for orders shipped to incorrect addresses provided by the customer. Processing times may also be extended during sales, promotions, or holidays.

Have questions about your order or shipping? Reach us at info@nvlxlabs.com and we will be happy to assist you.