Shipping
Where do you ship?
NVLX Labs currently ships within the United States and the UK. International shipping options may be added in the future.
International orders may be subject to customs duties, VAT, and handling fees assessed by the destination country. These charges are the responsibility of the customer.
When will my order ship?
Orders are typically processed and shipped within 1–3 business days, excluding weekends and holidays. Once your order ships, you will receive a confirmation email with tracking information.
How long does delivery take?
Shipping times vary based on your location and the shipping method selected at checkout. Most orders arrive within 3–7 business days after shipment.
How much does shipping cost?
Shipping rates are generally based on a flat rate.
We may offer free shipping promotions periodically.
Can I change or cancel my order?
We begin processing orders quickly to ensure timely delivery. If you need to make a change or cancel your order, contact us as soon as possible at info@nvlxlabs.com. Once an order has shipped, we’re unable to make changes.
Returns & Exchanges
What is your return policy?
Due to the nature of our products, all sales are final. We are unable to accept returns or exchanges on opened or used items.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us at info@nvlxlabs.com within 7 days of delivery. Include your order number and clear photos of the issue so we can assist you promptly.
What if my package is lost or delayed?
Once an order is marked as delivered by the carrier, NVLX Labs is not responsible for lost or stolen packages. If your package is significantly delayed, contact us, and we’ll do our best to assist you in locating it.
Additional Information
Please ensure your shipping address is accurate at checkout. NVLX Labs is not responsible for orders shipped to incorrect addresses provided by the customer.
Processing times may be extended during sales, promotions, or holidays.
Need help?
Have questions about your order or shipping?
Contact us at info@nvlxlabs.com, and we’ll be happy to assist you.
